Customer Acquisition –
Processing & Management |
Cash Management Services |
Contact Centre |
- Branch Support
- Express Data Entry & Scanned Image Upload
- Application Form Collection & Acknowledgement
- Deposit Slip Generation & Banking
- Customer Care
- Processing
- Scrutiny And Complete Data Capture
- Quality Check
- Account Creation & Activation
- Discrepancy Management
- Correspondence & Follow-Up With Customers
- Receipting & Updating The Relevant / Additional Information & Documents
|
- Collection
- Cheques Pickups
- Cheques Processing
- Returns
- MIS & Report Generation
- Payments
- Instrument Printing
- Delivery To Bank’s Customer at Branch Locations
- MIS & Report Generation
- Cheques Collections From ATM/ Drop Boxes
- Cheques Pickups from Various ATM Locations
- Cheques Processing
- Delivering To Bank’s Regional Hub
|
- Inbound Calling – IVR
- Application Status
- Product Information
- Service Request
- Inbound Calling – Call Agent
- Discrepancy Response Management
- Service Requests
- General Queries
- Complaints Resolution
- Outbound Calling
- Welcome Call
- Discrepancy Management & Fulfillment
- Utility Owner Services
- Bill Due Alerts
- Customized Sales Campaigns
- Service Satisfaction Tracking
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| Mailroom Services |
Account Servicing |
Channel Management |
- Inward, Sorting & Classifying The Documents
- Status Updation & Outward
- Mail Tracking Services
- Account Statement Generation & Management
- Dispatch
- Welcome Kit / Credit Card Limit Intimation
- Mail Correspondence
- Account Statement & Bill Dispatch
- Return Undelivered Management
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- Payment Processing
- Product Renewals
- Statement Processing
- Loan Tracking-Bad Loan Management
- Account Closure
- Soft Recoveries
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- Channel Payout
- ATM Management
- Cash Forecasting Services
- Consumable Replenishment Services
- ATM Driving / Transaction Switching
- ATM Site Security Services
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| Web Enabled Services |
General Services |
Record Management |
- Online Application Services
- Online Utility Services
- Content Publishing & Management
- Channel Partner Services
- Information Subscription Services
- Daily News Bulletin
- Bill Due Alerts
- Service Request Confirmations
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- Printing
- Customer Correspondence
- Welcome Letters
- Monthly Bill
- Payroll Processing
- Vendor Payment Processing
- Site Identification and Management
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- Physical Storage of Records
- Retrievals & Refiling
- Records Facility Management
- Record Room Management
- Implant Facility
- Onsite Warehouse Management Solution
- Online Record Storage & Retrieval System
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