| Front Office Management |
Back Office Management |
Service Provisioning |
- Collection of CAF from Distributor Locations
- Scrutiny of CAFs
- Express Data Entry / Inward Entry
- Scanning & Image Upload
|
- Image Indexing / Classification
- Complete Data Capture
- Quality Check
|
- First Time Activation
- Customer Life Cycle Management
- Bill Plan Change
- STD / ISD / Roaming / SMS Pack
|
| AVCV Process |
SIM Card Distribution |
Contact Centre Services |
- Physical Address Verification
- Credibility Assessment
|
- Provisioning of Sims
- Packing
- Distribution to Various Circles / Cities
- Inventory Management
|
- Welcome Calls
- Payment Due Alerts (Pre / Due)
|
| Data Migration |
Payments and Collections |
Record Management |
- Interfaces to Client Core Systems
|
- Invoice Processing
- Vendor Payments
- Collection of Accounts Receivable
- Channel Payments
|
- Physical Storage of Records
- Retrievals & Refiling
- Records Facility Management
- Record Room Management
- Implant Facility
- Onsite Warehouse Management Solution
- Online Record Storage & Retrieval System
- TERM Audit Compliance
|
| Accounting Services |
Query Management |
Payroll Processing |
- Accounts Receivable
- Accounts Payable
- Banking and Reconciliation
- Expense Management
|
- Service Requests
- Complaint Resolution
- Query Handling
- Churn Management
|
- Salary Management and Payments
- Tax Calculation and Management
- Direct Credit / NEFT Payments
- Coordination with Bank
|
