| Policy Holders |
Agents |
| Front Office |
Back Office |
Front Office |
Back Office |
- Proposal Acceptance and Scrutiny
- Imaging
- Express Data capture
- Banking
- Support for OTC products
- Touch Screen Kiosks
- Premium Renewals
- Policy Owner Services
|
- Full Data Capture
- Policy Printing and Dispatch
- Welcome Calling and Customer Satisfaction Calling
- Underwriter Support
- ECS and PDC Processing
- Banking Reconciliation
- Claims Processing
|
- PAN Requirement for Agents
- New Agent Application Receipt and Scrutiny
- Imaging
- Banking
- Training Queue Management
- Exam Queue Management
- Decentralized Commission Printing and Dispatch
|
- Enrolment Management
- Prospecting
- Data Capture
- Welcome Kit Dispatch and Delivery
- Analytics
- Commission Management and Calculation
- Payment Processing
- Loyalty Programs
|
| Technology Services |
Business Support Services |
Application Development & Hosting
- Agent Services
- Policy Holder Services
Contact Centre and CRM
- Inbound
- Outbound
- E-mail
- Customer Satisfaction
Data Centre and High Availability Services
- Application Hosting
- Database Hosting
|
Application Support Services
- Channel Management
- Lead Management
- Contact Management
- Network Management
- Opportunity Management
- Campaign Management
- Performance Management
- Business Intelligence
- Market Research
- Decision Support Reports
- Analytics
- Payroll Processing Services
|
Record Management
- Physical Storage of Records
- Retrievals & Refiling
- Records Facility Management
- Record Room Management
- Implant Facility
- Onsite Warehouse Management Solution
- Online Record Storage & Retrieval System
Realty Services
- Space Identification
- Acquisition
- Site Preparation
|
Other Services
- Accounting Services
- Vendor Payments
Talent Management
- Staffing Solutions
- Learning and Development
- Process Simulations
|
